REFUND & EXCHANGE

Exchanges or refunds are not available at kalixstyle.com.

Once the order is made, cancellation might not be made. If you misplace an order, please call us asap (+852 91796967)

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DELIVERY (HONG KONG)

衣服/鞋履類 下單2件 即全港免運費 (***飾品類不適用於2件免運費優惠！）

Supplement類 下單3件 即全港免運費

For accessories, we provide free local shipping via HK post office (本地平郵)

For garments, bags and shoes, we ship SF express (順豐速遞)

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Delivery FAQ 

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順豐門市：

http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_service_center_address/

 

順豐站 ：

http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/

 

順便智能櫃：

http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/

 

可寄以上順豐自取點及工商業地址

下單請在留言填寫地址，聯絡人名，電話 (eg. 852TD, kalix, 91796967)

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Order processing takes between 2 to 14 business days.

Once your order has been processed and the item is available, your item(s) will be shipped within 24 hours.

If the item is not available at the moment, we will send your order when it has been restocked.

We will send you an email when your delivery is ready. Please check your email.

＊＊＊ 由於網店貨品和門市同步出售，庫存不穩定， 部分貨品有可能會出現缺貨情況，

如貨品有現貨，本店將會在您下單後的48小時內寄出貨品。

＊如貨品缺貨，本店將會即日為您向韓國訂購，韓國送達香港須要7－14天，

故此遇上缺貨情況，本店承諾貨品將會在您下單後30天內會寄出。請耐心等侯，謝謝。

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DELIVERY (INTERNATIONAL)

YES! We do international shipping.

We ship worldwide.

ThE shipping fee is not included. Customers will have to pay the international shipping fee.

Please contact us via kalixstyle FACEBOOK page / whatsapp +852 917 9696 7 after you have checkout your order.

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+853 macau orders- we ship SF Express. (shipping fee 1kg $36)

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Others countries likes UK, US, Australia, Canada...etc.

We shipping E-Express via HK post office. (shipping fee 1kg HKD$70-140)

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How do I track my package online (SF)?

Upon shipment, you will receive a confirmation e-mail with your tracking number. You can track your package at SF.

Once your order has shipped from our warehouse, please directly contact SF with any inquiries about the status of your package.

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How do I track my package If I choose to use the free postage with the HK Post Office?

You will NOT be able to track the delivery status of the package once we have taken it to the Post Office. Please choose the SF delivery if you have any concerns.

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Service Delays

KALIXSTYLE is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. 

Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.

In cases such as these, please directly contact SF with any inquiries about the status of your package. 

 

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Failed Deliveries & Returned Packages

In the case that SF/Post office is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise,

KALIXSTYLE is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

 

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Contact Us

When in doubt, we’ll help you out!

If you have questions or concerns regarding sizing, fit, measurements

 or otherwise, please e-mail us or WhatsApp us (+852 91796967)

Our Customer Service is open Monday to Sunday.

 

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